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325 Buy-Side Firms Reveal Their Tech Pain Points

Written by FactSet Insight | Nov 24, 2025

Investment front-office operations are becoming increasingly complex. Teams juggle multiple applications, manage vast amounts of data, and face pressure to make faster, more informed decisions.

Unfortunately, the tools firms accumulated became fragmented over time. Instead of empowering these teams, the tools have become bottlenecks to productivity. As a result, it’s time to rethink the front-office tech stack with an integrated, intelligent platform.

This article introduces the core challenges that front-office teams face and outlines a strategic path toward resolving operational hurdles. We highlight key findings from our recent survey of 325 buy-side firms and explore respondents’ views on the state of collaboration, the impact of disconnected systems, and the transformative potential of advanced technologies such as generative AI.

The Challenge of Fragmented Workflows

A common pain point for front-office professionals is the number of applications required to perform their job. Our research reveals that 95% of teams use four or more tools every day. This reliance on multiple, often disconnected, systems stifles efficiency. For example, analysts and portfolio managers spend valuable time switching between applications, manually transferring data, and reconciling information. That detracts from their primary focus: generating alpha.

Fragmentation also introduces operational risk. Manual data entry is prone to errors, and the lack of a single source of truth can lead to inconsistent analysis and poor decision-making. When critical information is stored in isolated silos, teams don’t have a holistic view to identify opportunities and mitigate risks. Breaking down these barriers is the first step toward unlocking your team's true potential.

Why Effective Collaboration is Non-Negotiable

In the high-stakes environment of investment management, seamless collaboration is a necessity. Yet, many firms struggle to facilitate effective communication across functions. For example, disconnected tools and disparate data sources make it difficult for portfolio managers, analysts, and traders to work together cohesively. This lack of integration can lead to misaligned strategies and missed opportunities.

Real-time communication and standardized processes enable teams to drive the work forward more efficiently. When they can access and share insights within a unified platform, decision-making is faster and more comprehensive. By improving cross-team workflows with an integrated tech stack, firms enhance their analytical capabilities and respond more nimbly to market changes.

The Future of the Front Office: AI and Automation

The efficiency and productivity conversation is increasingly centered on the role of advanced technologies. GenAI and intelligent automation are practical tools that are reshaping front-office operations. Our findings show that the industry is taking notice, with 76% of firms already experimenting with GenAI to enhance their workflows.

These technologies offer a powerful solution to many of the challenges posed by manual processes and information overload. They can automate routine tasks such as data aggregation and report generation, freeing up professionals to focus on strategic activities. GenAI, in particular, can synthesize vast amounts of unstructured data, uncover hidden patterns, and deliver insights in a conversational, accessible format. Firms that embrace these innovations are building a competitive advantage.

Your Path to a Modern Front Office

Transforming your front-office tech stack from a collection of disconnected systems into a source of breakthroughs is a strategic imperative. By addressing workflow fragmentation, enhancing collaboration, and leveraging the power of AI, you can create a more agile and effective operation. This journey requires a clear vision and practical roadmap for implementation.

Our new eBook, "From Bottlenecks to Breakthroughs: Rethinking Your Front-Office Tech Stack," offers a deep dive into these topics. Based on exclusive survey insights, the guide provides actionable strategies for assessing your current state, identifying key areas for improvement, and integrating cutting-edge technologies.

Download the eBook today to explore a step-by-step guide for building a more efficient, collaborative, and successful future for your firm.

 

This blog post is for informational purposes only. The information contained in this blog post is not legal, tax, or investment advice. FactSet does not endorse or recommend any investments and assumes no liability for any consequence relating directly or indirectly to any action or inaction taken based on the information contained in this article.