FactSet Instant Messenger provides a secure network for you to share information with all of your contacts, regardless of the network they belong to. Now, you can use FactSet Instant Messenger to interact directly with a FactSet Consultant and receive assistance with issues ranging from quick product questions to in-depth workflow needs. Consultants are available to assist over FactSet Instant Messenger 24 hours a day, seven days a week.
To begin a conversation with support, simply search for @HELP in your workstation, or search for “Support” in FactSet Instant Messenger. You’ll be able to view the name of the Consultant assisting you, as well as a reference number for your question. Your Consultant will review your question and send you a formula, FactSet component, or Online Assistant help page to help resolve your issue.
In addition to reaching support, use FactSet Instant Messenger to:
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The information contained in this article is not investment advice. FactSet does not endorse or recommend any investments and assumes no liability for any consequence relating directly or indirectly to any action or inaction taken based on the information contained in this article.
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